Privacy Policy
Last updated: August 2026
ALEXANDRA LODGE CARE HOME LIMITED (“Alexandra Lodge”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information lawfully, fairly and securely.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, book a visit, make an enquiry or apply for employment with us.
1. Who We Are
ALEXANDRA LODGE CARE HOME LIMITED is the data controller responsible for the personal information described in this Privacy Policy.
Address:
Alexandra Lodge Care Home
355–357 Wilbraham Road
Manchester
M16 8NP
Telephone: 0161 860 5400
Email: admin@alexandralodge.com
Our data protection contact is:
Sanah Khan
ALEXANDRA LODGE CARE HOME LIMITED
355–357 Wilbraham Road
Manchester
M16 8NP
Email: admin@alexandralodge.com
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your information, please contact Sanah Khan using the details above.
2. What Personal Information We Collect
The information we collect depends on how you interact with Alexandra Lodge.
A. Booking a Visit
When you book a visit to Alexandra Lodge, we may collect:
- your name;
- email address;
- telephone number;
- your preferred date and time of visit; and
- information you provide in connection with your booking.
We use this information to arrange, confirm and manage your visit and to communicate with you about your booking.
Our lawful basis is normally our legitimate interests in managing visits to our care home and responding to people interested in our services.
B. General Enquiries
If you make an enquiry through our website, by telephone, email or another method, we may collect:
- your name;
- email address;
- telephone number;
- the contents of your enquiry;
- information concerning a prospective resident or person requiring care, where relevant; and
- any other information you choose to provide.
We use this information to respond to your enquiry, provide information about our services, discuss potential care requirements and communicate with you about your enquiry.
Our lawful basis is normally our legitimate interests in responding to enquiries and providing information about our services.
Where an enquiry is made with a view to arranging care or entering into an agreement with us, processing may also be necessary in order to take steps at your request before entering into a contract.
C. Health and Care Information
Because Alexandra Lodge provides care services, enquiries may sometimes contain information about an individual’s:
- physical or mental health;
- medical conditions;
- disabilities;
- medication;
- mobility;
- care requirements; or
- other health or social-care needs.
Health information is special category personal data and receives additional protection under data protection law.
Where we process this information, we will only do so where we have both a lawful basis under UK data protection law and an appropriate condition permitting the processing of special category information.
Depending on the circumstances, this may include processing necessary for the provision or management of health or social care, or another condition permitted by law.
Please only provide health or other sensitive information through a general enquiry where it is reasonably necessary for us to understand or respond to your enquiry.
3. Job Applications and Recruitment
If you apply to work at Alexandra Lodge, we collect information necessary to assess your application, determine your suitability for the role, undertake appropriate safeguarding and employment checks, and comply with our legal and regulatory responsibilities.
Information We May Collect
Our employment application and recruitment process may collect:
Identity and contact information
- full name;
- postal address and postcode;
- email address;
- mobile or telephone number;
- National Insurance number;
- signature; and
- date of application.
Application information
- the position you are applying for;
- information supplied in support of your application;
- your skills, qualities and expertise;
- career plans;
- hobbies and interests; and
- other information you voluntarily provide in support of your application.
Education and qualifications
- education history;
- schools, colleges and universities attended;
- vocational training;
- qualifications obtained;
- grades or levels achieved;
- dates of study or training; and
- other relevant training information.
Professional information
- professional memberships;
- professional registrations;
- relevant professional bodies;
- category of membership;
- membership or registration numbers; and
- registration or membership validity dates.
Employment history
- current and previous employers;
- positions held;
- dates of employment;
- rates of pay;
- reasons for leaving previous employment; and
- explanations for gaps in employment.
Relationships
We may ask whether you are related to an existing member of staff and, where applicable, the name of that member of staff. We use this information to identify and appropriately manage potential conflicts of interest.
References
We may collect information about referees including:
- their name;
- postal address;
- email address;
- telephone number;
- position or relationship to you; and
- information subsequently supplied by the referee about you.
You should ensure that any person whose details you provide as a referee is aware that you are providing their information to us for this purpose.
Pre-employment and safeguarding information
Where relevant to the role and permitted by law, we may also collect or verify:
- proof of identity;
- right-to-work information;
- professional registration information;
- employment references;
- qualification information;
- safeguarding information; and
- Disclosure and Barring Service (DBS) information.
Criminal Conviction and Offence Information
Certain roles at Alexandra Lodge are eligible for an appropriate DBS check because of the nature of the work, including work involving adults receiving care.
Where a role is legally eligible for a Standard or Enhanced DBS check, we may process criminal conviction and caution information that we are legally entitled to request and consider.
This may include relevant unspent convictions and cautions and, where the law permits, spent convictions or cautions that are not protected from disclosure.
Applicants are not required to disclose protected convictions or cautions that the law says do not need to be disclosed.
We will not ask applicants to disclose criminal-record information that we are not legally entitled to request.
Criminal offence information receives additional protection under UK data protection law. We will only process it where we have a lawful basis and where processing is authorised by applicable law, including the Data Protection Act 2018.
Where a DBS check is required, information will be handled in accordance with applicable DBS requirements, safeguarding obligations and data protection law.
The existence of a criminal conviction or caution will not necessarily prevent an applicant from being employed. Where information may be relevant to an employment decision, it will be considered in the context of the role, applicable safeguarding requirements and the circumstances of the information disclosed.
Why We Process Applicant Information
We use recruitment information to:
- receive and administer applications;
- assess applicants’ suitability for a role;
- assess qualifications, experience and professional registrations;
- review employment history and relevant employment gaps;
- communicate with applicants;
- arrange and conduct interviews;
- obtain employment or character references;
- verify information supplied during the recruitment process;
- determine eligibility to work in the United Kingdom;
- undertake appropriate safeguarding and DBS checks;
- comply with employment, safeguarding and regulatory obligations;
- prevent fraud and protect residents, staff and others;
- make recruitment decisions; and
- establish, exercise or defend legal claims where necessary.
Our Lawful Bases for Recruitment
Depending on the particular information and stage of recruitment, we may process applicant information because:
- it is necessary to take steps at your request before entering into an employment contract;
- it is necessary to comply with a legal obligation;
- it is necessary for our legitimate interests in recruiting suitable staff, managing our organisation and maintaining appropriate records; or
- another lawful basis applies in the particular circumstances.
Where we process special category personal data or criminal offence information, we will also rely on an appropriate additional condition under UK data protection law.
If your application is successful, relevant information collected during recruitment may become part of your employment record.
4. Information About Other People
You may provide us with information about another person, for example:
- a prospective resident;
- a family member;
- an emergency or other contact;
- a referee; or
- an existing Alexandra Lodge employee to whom you are related.
Where appropriate, you should make that person aware that you are providing their information to Alexandra Lodge and direct them to this Privacy Policy.
We will only use their information for the relevant purpose for which it was provided or where otherwise permitted or required by law.
5. Website Information
When you use our website, our website and hosting infrastructure may automatically process limited technical information necessary to deliver and secure the website.
This may include:
- IP address;
- browser and device information;
- operating system;
- date and time of requests;
- pages or resources requested; and
- technical security or server log information.
We do not currently use website analytics to track or analyse visitors.
Technical server information may nevertheless be processed where necessary to operate, maintain and protect the website, investigate faults and maintain security.
Our lawful basis for this processing is our legitimate interests in operating and securing our website.
6. Cookies
Our website may use cookies or similar technologies that are strictly necessary for the website to operate correctly or securely.
We do not currently use analytics cookies.
If we introduce analytics, advertising or other non-essential cookies in the future, we will update our privacy information and, where required by law, obtain consent before placing those cookies on your device.
7. How We Use Personal Information
Depending on your relationship with us, we may use personal information to:
- respond to enquiries;
- arrange and manage visits;
- provide information about our care services;
- communicate with prospective residents, relatives and representatives;
- understand potential care requirements;
- process job applications;
- conduct recruitment and safeguarding checks;
- obtain references;
- comply with legal, employment, safeguarding and regulatory obligations;
- operate and secure our website and systems;
- maintain appropriate administrative and business records;
- prevent or investigate fraud or misuse;
- protect residents, visitors, applicants, employees and others; and
- establish, exercise or defend legal claims.
We will not use personal information for a purpose that is incompatible with the purpose for which it was collected unless permitted or required by law.
8. Who We Share Personal Information With
Where necessary and lawful, personal information may be shared with organisations including:
- IT, website hosting and communications providers;
- professional advisers, including solicitors, accountants and insurers;
- recruitment or employment service providers;
- referees and previous employers where references are sought;
- the Disclosure and Barring Service and organisations involved in processing DBS checks;
- government departments or agencies where necessary for right-to-work or other employment checks;
- professional or regulatory bodies where appropriate;
- local authorities, safeguarding bodies, healthcare or social-care organisations where appropriate;
- law enforcement agencies, courts or other public authorities where required or permitted by law; and
- other service providers acting on our behalf.
Where an organisation processes personal information on our behalf, we take appropriate steps to require it to protect that information and process it only for authorised purposes.
We do not sell personal information.
9. How Long We Keep Personal Information
We do not keep personal information for longer than is reasonably necessary.
The appropriate retention period depends on the type of information, why we collected it, applicable legal or regulatory requirements and whether the information may be required to establish or defend a legal claim.
In general:
- visit booking information is retained for as long as reasonably necessary to administer the visit and deal with related correspondence;
- general enquiries are retained for as long as reasonably necessary to respond to and manage the enquiry and any resulting care discussions;
- unsuccessful job applications are retained for a limited period after the recruitment process has concluded, taking account of legal, regulatory and operational requirements;
- successful applicants’ information may be transferred to their employment record and retained in accordance with our employee retention requirements; and
- DBS and criminal-record information is retained and handled only for as long as necessary and in accordance with applicable law, safeguarding requirements and DBS requirements.
Information may be retained for longer where required by law, where there is an ongoing safeguarding matter, complaint or dispute, or where it is reasonably required for the establishment, exercise or defence of legal claims.
10. Security
We take appropriate technical and organisational measures to protect personal information from:
- unauthorised access;
- accidental or unlawful disclosure;
- loss or destruction;
- alteration;
- misuse; and
- other unlawful processing.
Access to personal information is restricted to people who have a legitimate need to access it.
Staff and service providers who have access to personal information are expected to handle it securely and confidentially.
11. International Transfers
Some technology or service providers may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that an appropriate safeguard or other lawful transfer mechanism is in place where required by UK data protection law.
12. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
- access personal information we hold about you;
- correct inaccurate or incomplete information;
- request deletion of your personal information in certain circumstances;
- restrict processing in certain circumstances;
- object to processing based on legitimate interests in certain circumstances;
- data portability where applicable; and
- withdraw consent at any time where our processing is based on consent.
Not all rights apply in every circumstance and some rights are subject to legal exemptions.
To exercise a data protection right, contact:
Sanah Khan
ALEXANDRA LODGE CARE HOME LIMITED
Email: admin@alexandralodge.com
Telephone: 0161 860 5400
We may need to verify your identity before fulfilling a request.
13. Automated Decision-Making
We do not currently use solely automated decision-making to make recruitment, visit-booking or general-enquiry decisions that produce legal or similarly significant effects on individuals.
14. Third-Party Websites
Our website may contain links to websites operated by other organisations.
Those organisations are responsible for their own privacy practices. We recommend reading their privacy information before submitting personal information through a third-party website.
15. Complaints
If you are concerned about how we have handled your personal information, please contact us so that we can investigate your concerns.
Data protection contact: Sanah Khan
Email: admin@alexandralodge.com
Telephone: 0161 860 5400
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information about making a complaint and exercising your data protection rights is available from the ICO.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, recruitment processes, data-processing activities or legal obligations.
When we make changes, we will publish the updated Privacy Policy on our website and update the “Last updated” date shown at the top of this page.